Questions?

We're here to help!

DeviceBuyers.com Support

Use this page to find peace and mind for our process.

Still can't find the answers your looking for? Feel free to contact us from the bottom of the page and our team will get back to you ASAP!

Payment

Your payment is processed within 24-48hrs from the date we test and confirm your devices.

You will be receiving emails from start to finish.

Alternatively you are also able to get updates and payment status anytime by logging into your account online.

If you have not received your payment please contact us ASAP at customersupport@devicebuyers.com
Shipping

Nope, zero. We will supply you with a prepaid shipping label.  No payment required if you use this option.

Self Ship
Should you choose to use your own shipping service we strongly recommend our customers to acquire a tracking number and share it with us.


You will have the option to generate a free shipping label during your quote process online. There is no charge for this.


Please select your model and complete the sales order, you will then have a shipping label generated for you.

Please send your device(s) in quickly.  Pricing is subject to change based on current market rates.

We can only guarantee price if the device is shipped within 4 days of the label being generated. 

Expired order will need to be resubmitted
Simply login to My Account in the top corner and Add New Order.
there is no need to re-input your details.

Our system will send you an email notification when your device(s) have arrived.

When using our service, it should take approximately 1-3 business days to be delivered to us. 

Please complete the online Bulk Order request to contact us.

We do not purchase devices from outside the U.S.
Account

Please click on the My Account at the top right of our Home page.

You will be prompted to enter your email address and Password.

Yes
Please click on the "My Account" at the top rightof our Home page.

If you forget your password, please click on My Account at the top right of our home page.
Select "Request a password reset" and enter the email address associated with your account, then click Submit. 

You will get an almost instant email sent with a link to reset your password.

Yes,

Simply click on My Account at the top right of our website and log in to view your status.

Please check your spam or junk folders first. If that does not work please contact us customersupport@devicebuyers.com


What Model


Go to settings icon on your device, select general, then select about.

We have dedicated staff that work on updating our product range.

If it is not on our list please contact us and we will see if an offer is available.

Phones have Brand followed by a Series of model and then the model name or number.

Example of SAMSUNG Brand and Series are:
Samsung Galaxy J | Samsung Galaxy S | Samsung Galaxy NOTE | Samsung Galaxy A
| Samsung Galaxy Mini | etc…

Other models that have Brand and Series:
Sony XPERIA | Nokia Lumia | Motorola RAZR | LG Optimus  |  LG G series  |  Huawei Ascend  |  HTC U | HTC One | HTC Desire | BlackBerry Bold | BlackBerry Q | Google Pixel | Google Nexus  

You will always find the exact model number in [Settings],[About] or on the back of device or under the battery.
Cloud Locks

A: www.iCloud.com website.

  • Log into www.icloud.com with your Apple ID and Password
  • Select this device from All Devices drop down and select your device
  • Device pop up box will appear.
  • Click Remove from Account
  • Confirm by clicking Remove
B: From another Apple device with same Apple ID (iOS 10.3 or later)

  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]


Here is the way to turn off Reactivation Lock from Google’s website.

  • Log into https://myaccount.google.com with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.
Other Questions

We will only honor the quoted price if you are the rightful owner.
If any product or products turn out to have been reported as stolen,
we will not process payment or any compensation for these device(s).

Counterfeit/fake devices sent will be crushed and recycled by us.
No payment will be made and the device will not be returned.

3 Day Phone Back Promise :
If your device fails our testing (differs from what you have stated), we will contact you.
You will be given the option to accept the adjusted price, or have your device(s) returned.
There is no fee for the return of your product(s).
If we havent heard from you after 3 days, we will continue to process the device at our adjusted price.

Yes, 
As long as you inform us before we process your device(s).  
Simply contact our Customer Support Team.

Yes,

All devices are wiped upon delivery as part of our checkin process.